Can I ring to get a repeat prescription?
Prescriptions are generally not written without an appointment. If a prescription is not yet due at the time of your appointment, Dr Roberts will make a diary note to generate this and send it directly to your pharmacy when scheduled.
If you think this may have been overlooked or require a prescription outside of consultation, please click on the link attached and complete the required form. A prescription fee will be charged and is required to be paid prior to issuing a script.
Please note 7-14 days notice is required. We can no longer act immediately on your request.
What if I need to talk to Dr Roberts between appointments?
Please email your enquiry to reception@kidsdoctor.com.au
In accordance with our practice policy a fee will be charged to open, access medical records, and reply to your request/enquiry.
What about my medical records?
Confidentiality – You child’s medical records are private and personal. The practice keeps them confidential, and will only release them with your consent. The only exception to this is a subpoena from the law courts.
Security – Your child’s records are stored electronically on site, and not in the cloud. The practice’s computer network is stand alone.
Access – You, the parent, are entitled to have access to your child’s medical record. You can have recorded in the medical notes any addition, qualification, clarification or disagreement you chose.
Ownership – This is a confusing area. Your child’s medical record is electronic. The practice owns the computer, including the hard drive, and the electronic file. Your child owns the information in the file. As the parent, you take responsibility for the ownership of this information.
Transfer – In general, Dr Roberts does not transfer the patient’s medical records to anyone. We do send to other colleagues and clinicians his opinion, advice and plan of management upon request, and usually in the form of copies of correspondence.
Reports – Dr Roberts does not generate reports on his patients, unless specifically asked to do so. His opinion, advice and plan of management are provided upon request, and usually in the form of copies of correspondence. A report can be commissioned if the parent wishes it. Usually there is a fee attached.
Instructions – With respect to the transfer of medical records, Dr Roberts only takes instructions from the parents of his patients.
Request for letters for school?
Due to the extraordinarily large number of requests, Dr Roberts no longer takes instruction to provide schools with documentation of diagnosis by email or phone call. Dr Roberts does take instruction on this point during consultations. In those consultations the pros and cons of the school’s proposal will be discussed.
How do I transfer my medical records to my new paediatrician?
At your last appointment with Dr Roberts he would have dictated correspondence outlining his care and management of your child’s problem in a letter to the referring GP. That letter, along with his previous correspondence to your referring general practitioner constitutes a summary of his care. It is more than enough to brief your new paediatrician in the transfer of care.
If this has not happened, please email reception@kidsdoctor.com.au
It is a mistake to think that simply transferring the medical records to a new paediatrician constitutes an adequate handover of care. The better way of reaching the new paediatrician is through the receiving of correspondence between Dr Roberts and your GP.
What are your hours?
Thursdays 9am – 2pm
Do you send me a reminder SMS?
An SMS is sent 3 business days before the appointment. You are asked to SMS YES to confirm your appointment. We request 2 business days notice of cancellation or changes to your appointment (please refer to our cancellation policy). Our practice is under great stress at the moment due to the high demand for appointments and failure to reply will result in your appointment being offered to another patient.
What is your cancellation policy?
Dr Roberts sees patients upon referral and by appointment only. We appreciate that life can be busy and schedules change. If you cannot attend your appointment, we ask you to:
- contact us in office hours by telephone. We do not accept SMS, texts or emails cancelling or rescheduling appointments.
- two business days’ notice, is required to cancel or amend your appointment (noting our office hours).
Unfortunately, breaches of this policy are common. Late cancellation outside of this policy will result in the full value of your appointment being charged. Payment must be made prior to rebooking your appointment. Non attendance and late cancellation fees are not rebated from Medicare.
11th hour problems can happen. Please pay us the courtesy of calling to inform us. We may be able to offer a tele-consultation instead.
How do we organise referral to a new paediatrician?
You should ask your general practitioner to refer you to another paediatrician. That is the best way to affect a handover of care. Your general practitioner should include my letters of correspondence outlining my course of management.
Should you be having difficulty finding a new paediatrician please refer to the website “Perth Kids Hub” which has an online directory of paediatricians.
Can my GP write my child’s script?
Upon the background of a lack of available developmental paediatricians to treat children with ADHD, in the circumstances where a paediatrician retires the State Government of WA has put in place an arrangement where:
- The child’s condition and its management (ie, the medication, its dose, and frequency) is stable,
- And the parents have not been able to secure an appointment with another paediatrician in a timely fashion
The parents can approach the child’s general practitioner and request he/she submits an ‘authorisation’ to the Stimulants Committee of the Health Department of Western Australia, detailing the condition, the medication prescribed, the child’s former paediatrician. The Stimulants Committee will then issue an interim authorisation to prescribe, the same medication in the same dose, until the child is seen by another paediatrician.
Our practice has put systems in place to hopefully avoid the above and to continue supplying your child’s ongoing prescriptions at your last consultation. If you feel this may have been overlooked, please refer to the instructions under “Can I ring to get a repeat prescription”.
Frequently Asked Questions