Frequently Asked Questions
How long are the appointments?
New patient appointments last 30 minutes.
For complex multisystem medical conditions you will be allocated 30 minutes.
Follow up consultations are scheduled for 15 minutes.
How much does a consultation cost?
We ask that fees be paid in full at the time of consultation. We accept all major credit cards with the exception of AMEX and Diners. Medicare Rebate can be done at the time of payment into an EFTPOS card with cheque or savings account. Currently rebates cannot be done onto a credit card. Please see our brochure available at reception about claiming your rebate at our practice.
No discount is offered to pension or concession cardholders.
A discount may be given at the discretion of Dr Roberts.
How often will my child need to be seen?
That depends on your child’s condition. Some children are seen for an initial assessment only and do not need to return for a review. Other children need regular reviews to monitor their progress.
Can I ring to get a repeat script?
A $20.00 script fee may be charged upon issuing a prescription without an appointment. No scripts will be written unless the child has been seen in the seven days prior, or alternative arrangements have been made to issue a script.
Please send through to us requests for prescription by email to firstname.lastname@example.org and include
- your child’s full name
- date of birth
- the medication
- the dosage and frequency
- where you would like the prescription sent, with the contact details
Please remember that in the case of requests for stimulant medicines for the treatment of ADHD:
- Your pharmacist has the script – please check your script’s status with him/her before you contact us.
- The PBS will not issue a new authority until your child has used up all but 1 month’s supply of the medicine
- The dispensing of the last repeat of the medicine is not enough.
- PBS are quite strict on this rule.
- Your pharmacist should keep you aware of the state of your script.
What if I need to talk to Dr Roberts between appointments?
In most cases Donna at reception will be able to help you with your enquiry. Alternatively email your enquiry to email@example.com. Dr Roberts will return your call or email as soon as he is able. Please be aware that this may take up to 48 hours.
What about my medical records?
Confidentiality – You child’s medical records are private and personal. The practice keeps them confidential, and will only release them with your consent. The only exception to this is a subpoena from the law courts.
Security – Your child’s records are stored electronically on site, and not in the cloud. The practice’s computer network is stand alone.
Access – You, the parent, are entitled to have access to your child’s medical record. You can have recorded in the medical notes any addition, qualification, clarification or disagreement you chose.
Ownership – This is a confusing area. Your child’s medical record is electronic. The practice owns the computer, including the hard drive, and the electronic file. Your child owns the information in the file. As the parent, you take responsibility for the ownership of this information.
Transfer – In general, Dr Roberts does not transfer the patient’s medical records to anyone. We do send to other colleagues and clinicians his opinion, advice and plan of management upon request, and usually in the form of copies of correspondence.
Reports – Dr Roberts does not generate reports on his patients, unless specifically asked to do so. His opinion, advice and plan of management are provided upon request, and usually in the form of copies of correspondence. A report can be commissioned if the parent wishes it. Usually there is a fee attached.
Is there a Registration Form I can fill out before I arrive?
Yes there is and you can download it here. Patient Registration Form
What are your hours?
Monday 09:00 – 5:00pm
Tuesday 09:00 – 5:00pm
Wednesday 09:00 – 5:00pm (alternate weeks close at 2pm)
Thursday 09:00 – 5:00pm (alternate weeks close at 2pm)
Friday 09:00 – 5:00pm
Do you send me a reminder call or SMS?
Yes we do a couple of days before your child’s appointment.
Please indicate on the Patient Registration form if you do not require a reminder.
What is your cancellation policy?
We appreciate that everyone is busy and schedules change but please give us 24 hours notice to cancel or reschedule your appointment. Otherwise a $50 cancellation fee applies.
Does Dr Roberts run on time?
Many patients have complex problems, which take time to properly address. Dr Roberts does spend the time to address these problems thoroughly. As a result he sometimes run behind.
Rest assured he would afford you the same thorough assessment of your child’s problem.
Please check with Donna the length of waiting time. We do endeavour to contact you should waiting times extend beyond an acceptable wait time.